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Frequently Asked Questions

When is the service available?

The room assignment service is available up to 3 days before check-in. Requests outside of this period will not be accepted.

How long does the hotel take to confirm my choice?

The hotel will confirm the room selection during the 3 days prior to arrival. The confirmation will be sent to the email address used to make the reservation.

I have reserved more than one room, can I choose more than one room?

Currently, this service is only available for one room at a time. If you have booked more than one room, please contact comercial@hace.es so they can assist you.

How much does this service cost?

The room selection service has an additional cost starting at 25€, which will be paid at the time of check-in at the hotel reception.